Overview

Refund Policy – Arabian Star Tours

At Arabian Star Tours, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which refunds may be granted for tours, activities, and travel-related services booked through our website, agents, or customer service channels.

1. General Refund Conditions

• All refund requests must be submitted in writing via email or official communication channels.
• Refund eligibility depends on the type of service booked, time of cancellation, and supplier policies.
• Any service fees, bank charges, or payment gateway fees are non-refundable unless stated otherwise.

2. Tour & Activity Cancellations (By Customer)

Cancellation Time	Refund Amount
More than 48 hours before tour	Full refund
Between 24–48 hours before tour	50% refund
Less than 24 hours before tour	No refund
No-show on tour date	No refund

Some activities (e.g., desert safari, theme parks, yacht charters, or special events) may have stricter cancellation policies set by suppliers.

3. Hotel Bookings

• Hotel refunds are subject to the hotel’s individual cancellation policy.
• Non-refundable hotel bookings cannot be refunded under any circumstances.
• Any refund approved by the hotel will be processed after deduction of applicable fees.

4. Flight Tickets

• Flight ticket refunds are governed by airline rules and fare conditions.
• Some tickets may be partially refundable or non-refundable.
• Airline penalties, taxes, and service fees may apply.

5. Cancellations by Arabian Star Tours

If a tour or service is canceled by Arabian Star Tours due to operational issues, weather conditions, safety concerns, or unforeseen circumstances:

• Customers will receive a full refund, or
• Be offered an alternative date or service, subject to availability.

6. Refund Processing Time

• Approved refunds will be processed within 7–14 working days.
• Refunds will be made using the original payment method.
• Processing time may vary depending on banks, payment providers, or credit card companies.

7. Amendments & Rescheduling

• Amendments or rescheduling requests are subject to availability and supplier approval.
• Additional charges may apply.
• Some services may not allow date changes once confirmed.

8. Force Majeure

Arabian Star Tours shall not be liable for refunds or compensation due to events beyond our control, including but not limited to:

• Natural disasters
• Government restrictions
• Flight disruptions
• Pandemics or health emergencies

Refunds in such cases will depend on supplier policies.

9. Contact Information

For refund-related inquiries, please contact us at:

 Email: Booking@arabianstar.ae
 Phone: +971 4 2977730
 Website: www.arabianstar.ae

10. Policy Updates

Arabian Star Tours reserves the right to modify this Refund Policy at any time. Changes will be effective upon publication on our website.